Software bugs are hard to resolve as they are hard to detect. VPN software bugsĪ bug in the VPN software may cause connectivity issues. Add NordVPN to the exception list to avoid connectivity issues. Some antivirus suites also have a firewall that might block your VPN connection. These suites may recognize tunneling activities as potential malware services. Antivirus issuesĪntivirus suites may block NordVPN connections. You’ll learn more about this under the troubleshooting platform-specific connectivity issues section. However, some services and your firewall may deny NordVPN access to these ports.ĭuring installation, allow NordVPN to pass through the firewall.

It does this automatically with little intervention. NordVPN opens the 443 TCP and 1194 UDP ports for connectivity. Check if the correct TCP and UDP ports are open Sometimes you need to keep trying different servers until you find one that works. Important: This solution usually solves 90% or more of the known NordVPN connection issues. However, this might not always be the case. NordVPN automatically connects to the fastest server. On the server section, click the drop-down arrow, you will see server congestion in percentages.Hover your mouse on your preferred country and click on the three dots.To check for server congestion on the NordVPN app: Reconnecting to a different server may solve the problem. If a server is congested, it may reject new connections. Note, router VPN credentials are different from the VPN app credentials.Ĭheck out the following fixes if you have an active account and the proper credentials but cannot connect. You can also check your credentials on the account dashboard. You can check your account status on the Nord Account page. Verify if you are entering the proper credentials and have an active VPN subscription. Contact your ISP regarding your internet connectivity.Ĭheck your NordVPN account status and credentials.Reconnect to your Wi-Fi network or the Ethernet cable if you are not using Wi-Fi.

If you have no internet, check whether your other devices can connect to the internet. If they are working, you can connect to your VPN. Test your internet connection by opening your favorite websites. Troubleshoot Common NordVPN Connectivity Issues Check your internet connectionĮnsure you have a working internet connection before connecting to NordVPN.

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